What is Hospitality and Tourism?
Hospitality and tourism is a massive, collective industry consisting of tourism and other hospitality-related businesses. Tourism companies are technically considered hospitality businesses because they rely on strong customer service to generate revenue. They must provide a welcoming, enjoyable experience to their guests. Otherwise, those guests won’t return in the future, and some guests may share their bad experience with friends or family members.
All hospitality businesses, even those residing outside of the tourism sector, follow a similar approach with their operations by emphasizing the importance of strong, positive customer service.
Why Consider Hospitality And Tourism?
The field of hospitality and tourism can be tremendously fun and rewarding, especially if you love interacting with lots of people! Here are some of the top reasons why you should consider pursuing the field of hospitality and tourism.
Working in this industry will mean that your average work day will never be filled with mundane and repetitive tasks. You will be constantly facing new problems and challenges, and each day will be different from the next. In fact, one of the best parts of this industry is that you get to meet new people all the time!
In this industry, a main part of your job is keeping customers happy and helping them out as best as you can. Assisting people in having fun, eating well and enjoying their leisure time can be extremely rewarding, and positive feedback from your customers can go a long way in adding to job satisfaction!
Fields of Hospitality and Tourism
Relates to operations for a Food and Beverage (F&B) business, involving areas such as planning and purchasing supplies, food hygiene and production, and food service delivery.
Involves planning, managing and executing large scale events, such as festivals, conferences, ceremonies, formal parties, concerts & conventions.
Relates to the handling of accommodation establishments, such as hotels and resorts. It covers areas such as reservation, housekeeping and guest service.
Relates to the management of travel and tour industries, such as airline and cruise, as well as holiday tours.
